Last updated: January 2026
Family First Comfort values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or contact us.
Information We Collect
We may collect the following types of information:
• Personal information such as name, phone number, email address, and service address when you submit a form or contact us
• Information related to service requests, scheduling, or customer support
• Technical information such as IP address, browser type, device information, and pages visited
• Cookies and usage data collected through analytics tools
How We Collect Information
Information is collected when you:
• Submit a contact or service request form
• Call or message us through the website
• Use chat or SMS features
• Browse our website where cookies or analytics tools are active
How We Use Your Information
We use collected information to:
• Respond to service requests and inquiries
• Schedule and perform HVAC services
• Communicate with you about appointments, estimates, or promotions
• Improve website performance and user experience
• Comply with legal or regulatory requirements
We do not sell or rent your personal information.
Third Party Services
We may use trusted third party services to operate our website and business, including but not limited to:
• Website hosting and security providers
• Google services such as Analytics, Search Console, or Tag Manager
• CRM, call tracking, chat, or messaging tools
• Payment processors or financing partners when applicable
These providers only receive information necessary to perform their services and are required to protect it.
Cookies
Our website may use cookies to:
• Analyze traffic and website usage
• Remember user preferences
• Improve functionality and performance
You may disable cookies through your browser settings. Disabling cookies may affect certain features of the site.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.
Your Rights
You may request to:
• Review the personal information we have collected
• Request corrections or deletion where applicable
• Opt out of marketing communications
To make a request, contact us using the information below.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
Family First Comfort
Phone: 817-935-8540
Email: info@familyfirstcomfort.com
Updates to This Policy
This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date.